What happens if Norbel Credit Union does not properly complete a bill payment on time or in the correct amount?
Norbel will do any and all research. We’ll be responsible for any error made directly by the credit union. However, Norbel isn’t liable for member errors or missed deadlines caused by the member resulting in any fees and/or services charges. • Can I stop payments? You can cancel a payment that has been scheduled, but not yet disbursed. Stop payments can only be done on the check payment method and they will only be done if the check is deemed lost. • Are all payments sent to payees on the Merchant Directory List electronic payments? Generally, all payments sent to payees on the Merchant Directory List are made electronically; however, the merchant can request a check. Therefore, we encouraged to set up your payments 10 days before the due date. • How do I know whether a merchant will receive an electronic payment or a check? After creating a payment with online bill pay, a “Business Days to Pay” is displayed. The greater value (6 days) means a check is generated and the lesser value (3
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