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What happens if no agents are signed on but the ACD pilot is on?

April 26, 2017ACD agents happens pilot signed

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What happens if no agents are signed on but the ACD pilot is on?

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When a call comes in, the ACD program will check for available agents. When it finds that there are no available agents, it will transfer the call into the queue until an agent is available. This could mean that the caller is waiting in queue for a very long time, so be sure that your ACD pilot is switched to night service after-hours.