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What happens if my ThankYou Points are unavailable for redemption due to a Sponsor error?

Error happens Points redemption sponsor ThankYou
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What happens if my ThankYou Points are unavailable for redemption due to a Sponsor error?

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If ThankYou Points are unavailable for redemption due to Sponsor error, then the Sponsor will notify ThankYou Network of the error and ThankYou Network will take appropriate steps to rectify the problem.

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