What happens if my Retail Electric Provider stops serving customers?
You will not be without electricity. In most cases, your Retail Electric Provider will give you 30 days’ advance notice to give you time to select a new provider. If your provider goes out of business suddenly, your electric service will be switched automatically to the “Provider of Last Resort” (POLR). POLR service is meant to be a temporary fix until you switch to another electric provider, and POLR service typically has very high rates compared to standard market offers. Use this Web site to shop for a new provider and ask the POLR to do an early meter read – this will cost a few dollars up front but will allow you to get switched to a lower-rate provider more quickly than waiting for your next regularly-scheduled meter read. If you do not switch to a new provider, you will remain with the POLR and have to pay its higher rates, so it’s important to shop and switch providers as soon as possible.
