What happens if my renters dispute the charge with their credit card company?
While this is a rare occurrence, it is important to be prepared. Your best form of protection against disputes is a thorough rental agreement. If you have a signed rental agreement authorizing the damage deposit, and you have already charged or pre-authorized the damage deposit, you should be able to keep the full deposit. The rental agreement must be signed and dated with the same date that you charge the deposit. However, you do not have the right to hold on to the credit card number and charge for excess damage without the guest’s consent. © Copyright HomeAway, Inc.
