What happens if my package is delayed by the U.S. Food & Drug Administration (FDA)?
From time to time the FDA or other government agencies will detain and inspect parcels from various sources being imported into the US or other countries. This is part of their routine. If a package is held they should immediately send a letter by Regular Post to the intended recipient with a contact number. This may take up to 10 days to arrive. The FDA should return the medication package to the dispensing pharmacy. When the clinet notifies us a replacement package will be sent, which takes approximately 4-6 weeks to arrive from the time we are notified. We will do our best to make sure that the clinet receives their medication. Cancellations If the buyer wants to cancel an order after payment has been processed but before the goods have been shipped, it is subject to a 7% holdback charge on the refund. If the order has been shipped then it cannot be cancelled.
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- What happens if my package is delayed by the U.S. Food & Drug Administration (FDA)?
