What happens if my order gets lost or is stolen while enroute?
This is what INSURANCE is for. Express Mail and Express Mail International both include automatic coverage for these events up to $100 USD. You can add more insurance at checkout if your order exceeds this amount. We URGE you to add insurance to your order regardless of which shipping option you choose as loss during shipping does occur, and packages do occasionally get stolen enroute. Failing to add insurance and then making a claim against the merchant through credit card providers in the event of an item lost during shipment is nothing short of theft of services and merchandise. It is under-handed and morally corrupt behavior. We frankly expect more of our customers than this. Please take the precaution of adding insurance to any order, particularly those that exceed a value of $100. In short, legally we are not responsible for items lost or stolen during shipping. If insurance has been added, however, we will refund or replace such items immediately and deal with the shipping agent
