What happens if my order can not physically fit through the door or up the stairs?
Customers are responsible for taking the necessary measurements to ensure that the merchandise will fit in your home. Orders that are undeliverable and thus no fault of Luther are subject to a 15% restocking fee plus $200 for the failed delivery attempt. Luther will credit you back the full amount of the restocking fee for an order of equal or greater value. Any orders for less than the original order will receive a 15% discount up to the amount of the original purchase.
