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What happens if my new Pass hasn arrived within 10 working days?

April 26, 2017days happens pass working

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What happens if my new Pass hasn arrived within 10 working days?

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You need to call the London Councils helpline telephone number written on the receipt or log onto the website and follow the instructions. Helpline staff will ask you to confirm your identity and address and discuss your situation with you. If there is a problem with the delivery they will cancel the Pass so that it cannot be used by anyone else. A new Pass will be ordered and sent out to you.