What happens if my microdermabrasion device breaks down?
Although Dermaglow® microdermabrasion machines are known for their sturdiness and robust manufacturing, there are rare occasions during which a client’s machine needs repair or resolution of a malfunction. If your Dermaglow® machine develops a mechanical or functional difficulty, there are two things you can do: • Call our toll-free technical support line at (888) 345-4569, ext. 26, between 8 a.m. and 5 p.m. PST, Monday through Friday. Our trained technical staff can usually resolve your issue over the phone quickly. • After you call, if you and the technician determine that the machine needs further repair or diagnosis, you can send the machine to us. Any repairs we make will be covered under your lifetime warranty (shipping costs are not covered under the warranty). Upon request, so your business is not at standstill while repairs and machine testing are being performed, we will send you a free loaner device. You need only to pay the associated shipping costs.
