What happens if my healthcare provider stops participating in the PacificSource network while I’m still receiving treatment?
This is a rare occurrence, but should it happen, we’ll ensure that you have appropriate continuity of care. We’ll provide you with written notice that the provider’s contract will be terminating. We will allow for you to continue treatment by that provider under your plan’s participating provider benefit level for a period of time after the contract terminates. Our Health Services team will also help you transition your care to a new participating provider when appropriate. If you choose to continue seeing the provider, your plan’s nonparticipating provider benefit level will then apply.
Related Questions
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