What happens if my customer wants a refund or loses the gift card or instant gift certificate?
Pay Per Order Plan: Since we collect your online payments, you do not have the ability to offer a refund back to a customer’s credit card. Once a valid purchase has been completed online you are then responsible for resolving customer complaints for lost or stolen cards and refunds due to customers dissatisfied with your services. We recommend a no refund policy and that you post your policies clearly on your website. If there is an error during an online transaction like a double payment we will take care of that right away, usually before you know about it. If you need to report an issue we are available toll free at 1-800-410-8103 7 days a week and 24/7 via email. Monthly Subscription Plan: Since you are collecting payment you have the ability to refund payments back to your customers credit card via your Paypal Website Payment Pro Merchant Account. However, due to the nature of gift cards and certificates we recommend a no refund policy unless there was a transaction error like a d
