What happens if my claim gets lost in the post on the way to the Healthy Start Reimbursement Unit?
Telephone us on 0844 991 2222 for advice if you do not receive payment for any claim. It is your responsibility to make sure that you send your claim form and vouchers to us together, and in suitable packaging. Address the package clearly to our Freepost address the front, and add your return address to the back. You must also obtain a certificate of posting, and record the weight of the package on it. Keep this carefully with the bottom half of the claim form until you have received your payment. If you have problems with your local mail services, and you want to use an alternative postal service to send claims to us, please contact us on 0844 991 2222 for advice.
