What happens if my Auto Pay, Online or Direct Pay payment is returned for non-sufficient funds?
Auto Pay, Online, and Direct Pay payments are presented to the bank one time. If the payment is not honored by your bank, you’ll have to submit another payment. We’ll send you an email with the reason the payment was returned. To resubmit: • Auto Pay and Online: Resubmit your payment online • Direct Pay: You can choose to mail a payment, make a payment by phone, or reactivate Direct Pay to make the past due payment Pay-by-phone: If your bank does not honor your payment, we’ll automatically resubmit the payment from your bank a second time. Note: Your bank must allow this. If the bank does not honor your payment a second time, the payment is reversed from your account and you’ll be required to submit another payment. We’ll send you a confirmation for the returned payment.
