What happens if more than one person orders a package for an incarcerated family member or friend?
ODRC policy allows packages based on security level. If an additional order is received for an incarcerated family member or friend that has already received the maximum amount of packages, the order will not be processed and a refund will be sent to the sender. Q: What if something is broken, damaged or missing from my order? A: If something is broken, damaged or missing we will replace it free of charge. We simply require confirmation from the facility’s Property Department. The product would be replaced at no charge to the inmate. Q: What forms of payment do you accept? A: We accept Credit/Debit cards with VISA and Mastercard logos. We also accept prepaid credit cards or cash advance cards, but if a refund/credit is due, the process might be slightly longer than usual. By phone or internet, we accept VISA, MasterCard, and Discover. By mail we accept money orders, cashier’s checks or institution checks. Q: How do I check on an order? A: Please call 1-800-546-6283 or write to us at Cu
