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What happens if instructions are not provided on maturity?

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What happens if instructions are not provided on maturity?

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Financial Planners receive email notification of upcoming maturites both as a weekly report and on an individual basis the day before each maturity. We will call on the day of maturity after 12pm if no instruction has been received. If by 1.30pm an instruction has not been received, the investment is automatically redeemed back to the clients call account where it will earn interest at the prevailing rate.

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