What happens if I use my Flex Convenience Card for a prescription drug copay, but then also buy a six-pack of soda or shampoo on the same transaction?
When you sign and activate your card, you are agreeing that all card transactions will be solely for qualified expenditures covered by your employer s Flexible Spending Account plan. Soda and/or shampoo are not eligible expenses. If you use the Flex Card for an unqualified purchase, your account will be considered overpaid and your card will be temporarily deactivated. You will be requested to reimburse your account for the full amount of the ineligible expense. ProBusiness will provide you with detailed instructions on how to pay back the funds, should you mistakenly purchase an ineligible item. Your card and dependent cards, if applicable, will remain disabled until you have satisfied the overpayment on your account, and will be denied at point of sale if use of the card is attempted. *Please note: Continued misuse will result in permanent deactivation of your card(s), as it is considered a violation of the Cardholder Enrollment User Agreement. Additional, or replacement cards will n
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