What happens if I try to use the card for ineligible expenses at a retail vendor that cannot distinguish between eligible and ineligible expenses?
The debit card transaction will be approved. However, if the purchase includes any non-prescription items or prescription charges which do not match the set drug co-payment amount, you will receive a letter from MedCost Benefit Services requesting that you submit a receipt to substantiate that the charges are eligible. If the charges are not eligible, we will ask you to refund your employer for the amount of the ineligible expense. Once the refund is received, your flex account will be credited the refund amount for use against future eligible expenses.
Related Questions
- What happens if I try to use the card to purchase a prescription drug and an ineligible personal item at a retail vendor that can distinguish between eligible and ineligible expenses?
- What happens if I try to use the card for ineligible expenses at a retail vendor that cannot distinguish between eligible and ineligible expenses?
- Are there retail vendors that can distinguish between eligible and ineligible expenses?
