What happens if I stop using a prescription that is on autofill?
If you discontinue a medication and you selected auto fill, notify us immediately. If you receive a medication refill that was on autofill but you did not notify us to cancel the prescription, you may not return it for credit. We must be notified prior to shipment if you no longer wish to receive an autofilled prescription, or else you will be billed for that prescription. Please note that physicians’ offices do not call pharmacies when a medication is discontinued.
