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What happens if I loose my encryption key?

April 26, 2017encryption happens key Loose

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What happens if I loose my encryption key?

1 Answer

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We always recommend that you keep a copy of your encryption key when using Keepit. You can save a copy on a USB device or print it out on paper. IF you should lose your encryption key please contact our service team that can assist you in getting a new copy of your encryption key. This is managed in a complex offline proces (with plenty of security checks) and thus takes 10 working days to proces a key restore.