What happens if I have problems loading a downloaded file to a software application such as MS Excel®, MS Money®, Quicken® or another software application?
First and foremost, make sure the file downloaded is in the correct format desired. Second, try downloading a second time, in case the first file was somehow corrupted during the download. Lastly, if the second download attempt still cannot be correctly viewed, please review the software application informational booklet or contact your software application manufacturer for assistance. Our online banking download capability uses the latest software versions, so please review the software version you have. You may have to update your software. Most software manufacturers have a “help” feature available on their respective web sites.
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