What happens if I have an international buyer? Can they escalate to eBays Trust and Safety team?
Yes, an international buyer can Escalate to eBay’s Trust and Safety team. However, the buyer can only escalate to eBay’s Trust and Safety team after completing the Item Not Received process. During the process, the buyer will be reminded to give international transactions more time to complete due to shipping and payment considerations. For example, one of the messages a buyer who participated in an international transaction will receive during the dispute process is shown below: “International bank transfers can take up to 14 days to complete. Shipping can also be a cause of delay, especially in cases of cross border trade. Please make sure to ask the seller for an estimate of the shipping time.
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