What happens if I don’t understand the Council’s decision about Housing Benefit and Council Tax Benefit?
When we have dealt with your claim for Housing Benefit and Council Tax Benefit we will send you a letter explaining our decision. You should check this letter carefully to make sure all your details are correct. If you do not understand this letter, you can contact us by letter or phone or by dropping into our offices and we can explain it to you. You can also request a Statement of Reasons by writing to us; this will explain how we worked out your Housing Benefit and Council Tax Benefit entitlement .
