What happens if I don include a book on the packing slip, or if I pack the wrong book or a different edition?
If we receive a package that appears to be missing a book or books, we will notify you via e-mail and inform you of the problem (in some cases, there may be damage to the package, for instance). Please note that SellYourBooks cannot pay for items that arrive damaged (bent, torn, wet, stained, mangled, etc.). The books will be examined and accepted or declined based on the condition received. See the packaging guidelines for help with preventing damaged packages and missing books. If we receive books that are not on your buyback list, those books will be immediately discarded or donated—unless we are buying those books. We will notify you if we find your book is unacceptable or if we receive the wrong book(s) and are not buying, but the books cannot be returned due to the volume of buyback orders and the charges incurred.
