What Happens If I Cancel My Exetel ADSL1 Service?
• You may cancel your Exetel ADSL1 service at any time by notifying Exetel via email of the date you wish your service to terminate • Your account will be cancelled on the day you nominate in the Change Your Plan > ‘Terminate Service’ option in the Secure Users Facility • If you cancel your service within the initial contract period you will incur a cancellation fee of $100.00 • If you cancel your service after the initial service period has expired there is no penalty or charge • ADSL1 and Wireless services are billed one month in advance and no refund/rebate of that monthly charge is made for any days not used; it is therefore in your own interests to arrange to move away from Exetel at the end of a billing period. • Can I Move My Exetel ADSL1 Service To Another Location? • You can apply to move your ADSL1 service to another location at any time using the function provided in the user facilities. • It will take approximately 7 days to move your service. • There is a charge of $100.00
