What happens if I can not attend a match and I want a member of my family or a friend to use my card?
On occasions when you are unable to use your card please contact the Consumer Sales Department. Your card will be deactivated and a match ticket will be issued for your seat for you to pass on to your guests. What happens when I want to exchange my season seat to sit with friends I am purchasing additional match tickets for? When you exchange your seat for a match, irrespective of where you move your seat to, you will still use your card. When you move your seat, we will inform you of the block, row and seat number you will use for that game. If you move to another area of the stadium, you will still use your card. If you are in the Holte Lower L, and you exchange to lower tier M for a match, your card will only work at M block turnstiles. You will be issued match tickets for your guests. We appreciate that when you do this, the seat details on your card will not match the block, row and seat you are using for this match. Therefore, it is vitally important that you attend the match wit
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