What happens if I buy something with the health care card that is not an eligible purchase?
The criteria for approving the transaction for payment are: • the card is activated, • the account has a balance sufficient to cover the transaction amount, and • the merchant is likely to sell or provide eligible health care products and services. If a transaction is approved based on these criteria, money is transferred from your FSA (or HRA) to the merchant. PayFlex reviews the information it receives from the point-of-sale for each card transaction. If the transaction cannot be verified after the review process, the unverified transaction will be listed on a letter sent to you from PayFlex each quarter. You must either: • provide a detailed receipt showing a) the name of the patient, b) date of service, and c) description of services provided, • submit a substitute receipt for another eligible unreimbursed health expense, or • Send a payment to repay your account for the amount.
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- What happens if I buy something with the health care card that is not an eligible purchase?
