What happens if I am having trouble adding the Bank of America account of another customer to my Online Banking profile?
If you are having trouble adding the account information of another Bank of America customer to your Online Banking profile, first check with the customer to make sure all of the information is accurate. It may be helpful to have the account owner refer to a recent paper or electronic statement to verify all details. If you continue to have difficulties, the account owner should contact customer service (phone number can be found on the customer’s statement or within Online Banking) to verify the information that is on file. In addition, not all accounts are eligible to receive transfers. Business accounts, Military Bank, Washington, Idaho and some other customer accounts, including those with foreign address, can not be set up to receive transfers.
If you are having trouble adding the account information of another Bank of America customer to your Online Banking profile, first check with the customer to make sure all of the information is accurate. It may be helpful to have the account owner refer to a recent paper or electronic statement to verify all details. If you continue to have difficulties, the account owner should contact customer service (phone number can be found on the customer’s statement or within Online Banking) to verify the information that is on file. In addition, not all accounts are eligible to receive transfers. Business accounts, Military Bank, Washington, Idaho and some other customer accounts, including those with foreign address, can not be set up to receive transfers.
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