What happens if I accidentally use the card for ineligible or non-qualifying expenses?
• Before using the card, you should become familiar with the listing of Eligible/Ineligible Expenses accessible at www.mypayflex.com. Be sure to have the merchant ring up your qualifying expenses separately from your other personal items and only use your PayFlex™ Card for the eligible healthcare products or services. The card will only work at healthcare-related merchants or those that have adopted an inventory information approval system. In the event the card is misused, you will need to send a personal check to PayFlex to reimburse the ineligible expense or submit a claim for any other eligible expense to offset the ineligible expense. If you are unsure of the amount of the ineligible expense(s), call PayFlex at 800.284.4885. If you do not reimburse the plan, the card will be inactivated and collection procedures will begin. In addition, your employer will be contacted.
If you use the Card for an expense that is ineligible, or if ADP determines that an expense paid for using the Card was ineligible, ADP will request that you offset this ineligible expense with a new, eligible paper claim of the same or greater amount. You will not receive a reimbursement for this new claim. It will be used to offset the payment of the ineligible Card transaction. This process will avoid the need for you to reimburse your account for those funds. The list of eligible health care items is updated frequently by the Internal Revenue Service. If you are uncertain about whether or not an item or service qualifies for reimbursement, you should determine expense eligibility before making the purchase.
Related Questions
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- What happens if I accidentally use the PayFlex™ Debit Card for ineligible or non-qualifying expenses?
- What happens if I accidentally use the card for ineligible or non-qualifying expenses?
