What happens if customers use a remanufactured or non-HP Smart Print cartridge with an HP printer?
HP recommends using only HP print cartridges with HP printers. HP designs its printers and supplies to work together as a system to always create clear, sharp images. Users who have remanufactured cartridges in their printers will still be able to purchase HP print cartridges via the SureSupply process. However, they may not receive the “supplies low” alerts in some cases with some printer configurations, because a smart chip built into HP print cartridges generates the alert. Use of non-HP cartridges in an HP printer may result in the loss of some printer functions, or may yield different print quality.
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