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What happens if an operator needs a break?

April 26, 2017break happens Needs operator

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What happens if an operator needs a break?

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When an operator needs a break, they can click on a break button next to their chat console window. They must finish or transfer any remaining chats to other operators before their break request is activated. This request is sent to the first available manager or supervisor who has the authority to allow or deny, allow or defer the break.Please refer to the User Manual for more details, related topics and further reference.