What happens if an event is cancelled?
Occasionally, events are cancelled, moved or postponed by the promoter, team, band or venue for a variety of reasons, which may include weather conditions or situations affecting the performers, venue, players, staff, other personnel or the audience. If you have purchased a ticket to a cancelled event through TicketExchange, have not resold it through TicketExchange and return it to us as we instruct, then we will make every effort to ensure you receive a prompt refund of the ticket price and associated convenience charge (the per order processing, delivery and handling fees are not refundable) you last paid through TicketExchange for such a ticket. If an event is moved or postponed, sometimes venues, teams, promoters or sponsors of events will issue refunds to ticket holders or ticket purchasers. In such a case, please contact us for exact instructions, and please make sure to include/provide your account number so we can expedite your refund if applicable.
