What happens if an event is cancelled or postponed?
If an event is postponed, you as the initial purchaser of the tickets may need to help provide tickets to the rescheduled event. We will contact you to explain what you will need to do if anything in the event of a postponement. If an event is permanently cancelled or never happens, such as in the case of a game in a series that is never played, the industry standard is that the entity you purchased the ticket from initially will refund your money to you. You will need to contact them directly to arrange any refunds you may be entitled to. We give refunds to our retail customers for cancelled events as specified in our NY Daily News Tickets Terms and Conditions. This means that you will not be paid by us for the invalid tickets, if payment has not yet been made. If you have already been paid by us, we will contact you to arrange the refund to us. Return to top I can’t find the answer to my question anywhere on your website. How do I get help? If you have questions, let us know at Ticke
If an event is cancelled or postponed then Oxboffice will issue refunds once notified by the resgistered promoter. If an event is cancelled without notification to Oxboffice, then refunds will only be made pending an investigation. If you suspect the promoter has acted fraudulently then contact us within 5 days of the cancelled event. Only the price of the ticket can be refunded. Please read our full Refunds Procedure.
