What happens if an employee/customer tries to make a purchase that exceeds the available balance on their BB&T Visa Gift Card?
Most merchants cannot access the balance on the card so it is critical that cardholders know their balance before they shop. If the employee or customer tries to purchase something of greater value than that on the card, the transaction will be declined. However, he or she may choose to use a second payment method, such as a debit card, credit card or cash to pay for the difference. When making the purchase they will need to tell the cashier how much to deduct from the gift card and how much they will pay with another payment method.
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