What happens if an EBT card is lost or stolen?
If a card is lost or stolen, it is extremely important that the cardholder call the 24-hour Citicorp Helpline number, 1-877-328-9677, as soon as possible to deactivate his or her card. The card will be replaced with a new one. Benefits stolen prior to the client reporting the card lost or stolen will not be replaced. To deactivate a card, English and Spanish speaking clients will be able to speak to a Customer Service Representative (CSR) provided by the Citicorp Helpline. Cantonese, Mandarin, Vietnamese, Cambodian, Russian, Hmong, Lao, Farsi, and Eastern Armenian speaking clients will be assisted by Language Line interpreters to deactivate cards with Citicorp. Clients who do not speak any of the 11 languages supported by the EBT system will need to find their own interpreter in order to use the Citicorp Helpline to report a lost or stolen card. Will the information supplied by a recipient for the EBT system be shared with the INS or any other government agency? In general, information
