What happens if an applicant disputes background screening results?
The applicant may be referred to The McDowell Agency, Inc. and we will provide them with the source of the information as well as who to contact to dispute that information. How do I make requests and receive reports? We recommend our Secure Client Log-in online service located at www.truebackgroundscreening.com, however we have other options if you prefer. Information can be transmitted via email, secure fax, the mail, or a combination of these; your program can be customized to what best suits your organization. What is the process for entering requests and viewing requests online? You may enter requests and view results for both employee and volunteer applicants online. You will simply need one account for each to differentiate between the two for billing and package component purposes. Please refer to our User’s Guide for step-by-step, illustrated directions to assist you with this process. Can I leave the computer idle in the middle of submitting a request? No. When the system has
