What happens if a vehicle arrives at my authorised premises with seals broken and part of the load missing?
If seals have been broken prior to arrival, the AC should notify Customs before opening the doors. If you discover the load does not match the description or List of Items you should immediately notify any irregularities to your control office of destination. If they have already given you unloading permission, then you must catalogue your findings in the ‘unloading remarks’ message.