What happens if a ValueStar Consumer is not satisfied with the work I did?
Free dispute resolution services are available to help settle disputes between ValueStar Consumers and ValueStar Customer-Rated service providers. Consumers will always be encouraged to contact you first to try to resolve any issues. If unsuccessful, ValueStar Consumers may contact ValueStar for help resolving customer satisfaction issues. ValueStar strives to provide ValueStar Consumers and ValueStar Customer-Rated businesses with a simple, fast and fair process to work out mutually acceptable resolutions, and to resolve most complaints within 10 business days. ValueStar also stands behind our Customer-Rated service providers with the ValueStar $1,000 Money-Back Customer Satisfaction Guarantee, activated when a consumer submits feedback on the business to ValueStar. If a service provider generates too many requests for mediation or for the customer satisfaction guarantee, ValueStar will re-evaluate a ValueStar service provider’s rating.
