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What happens if a ticket takes longer than 24 hours to resolve?

April 26, 2017happens hours longer resolve takes

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What happens if a ticket takes longer than 24 hours to resolve?

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Tickets never take longer than 24 hours to resolve, however, in certain instances, if you report a problem that is erratic or requires more time to debug, we will inform you of this beforehand. For example, if you report a problem that only cannot be replicated or only happens once per day, naturally this may require more time to diagnose and fix.