What happens if a product arrives damaged?
If a product arrives damaged as a result of transport, we will send you a new product or will reimburse you with the relevant amount on your credit card. Delinostrum will be responsible for meeting all extra transport costs that may arise, provided that the product has not been used, disturbed or handled in any way. Please contact us by email at info@delinostrum.com within a maximum period of seven working days following receipt of the order, clearly indicating the problem or the reason for the requested refund, and attaching a picture of the damaged product. Please note that in order to process any exchange or refund it is essential for you to contact us beforehand. We will be unable to agree any exchange or refund where no prior notification has been received. NOTE: It is important that you check the condition of your purchase at the time of delivery. If you notice any damage apparently caused by transport, you must indicate this on the delivery note when signing it.
