What happens if a parent tells me that a CD ROM doesn’t work?
A. There’s information on the Multimedia page in the catalogue about what the user should do in these circumstances. We encourage the family to contact the technical help of the manufacturer and the problem can often be solved by an adjustment to the computer. If the CD ROM appears to be faulty we will replace it free of charge. If it is not practical or possible to contact the manufacturer we will, on your advice, supply a free replacement but on the understanding that if the problem persists, it has to be taken up with the manufacturer before we can assist further.
