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What happens if a Lead Manager user sets up Alerts to forward Lead Manager leads to Outlook or another email client then clicks reply to the alert?

April 26, 2017Alerts email forward happens lead leads manager outlook user

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What happens if a Lead Manager user sets up Alerts to forward Lead Manager leads to Outlook or another email client then clicks reply to the alert?

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If the Rep replies to the alert, then the response will go back to Lead Manager, not to the consumer, because it was forwarded from Lead Manager – therefore, it replies back to Lead Manager, causing an “email loop.