What happens if a guest arrives later than the scheduled date, leaves before the scheduled date, or doesn t show up at all?
Guests who cancel three weeks or more before their arrival date are not charged by HSNY and hosts are not entitled to any payment. If cancellation occurs within 3 weeks of the scheduled arrival, half of the deposit paid to HSNY will be split with the host family. If guests leave early, the guests do not receive a refund and the host receives the normal payment. However, if a guest leaves due to a problem with the host or home and needs to be placed in a different HSNY home or hotel, the hosts are always paid the agreed-upon rate for all the nights that guests have actually been with them.
