What happens if a Fire Alarm is activated?
A fire alarm can be activated either by pressing the FIRE button on your keypad or automatically, if your home is protected with monitored smoke or heat detectors that report to your security system. In the event of a fire alarm being activated, the operator will phone the location. If there is no answer, the fire department is dispatched. In the case that someone answers the phone the operator asks, “Do you require the fire department?” If the fire department is required, the operator dispatches the fire department and advises that all people within the home are to leave the premise immediately. If the fire department is not required, the operator will ask for a passcode. Upon verification of the passcode, no further action would be taken.
