What happens if a fault is found once the car has arrived, which was not budgeted for as part of the OTR cost?
In each case, we examine the situation. We road test each car for every small conceivable fault before writing the original description. If there’s a fault, serious – or not we ought to have known about – Newera takes full responsibility. This is rare, however – as cars are rigorously checked before & after purchase. We have in the past replaced a faulty turbo or slipping clutch without any quibbles. Customer delight is our goal. We won’t “Drop you in it”; though by the same token, we don’t expect clients to abuse our integrity.
