What happens if a donation made via credit card is disputed by the donor?
Our procedure is to contact the donor and ask them to revoke the dispute. In most cases, when we explain what happened (that the credit card statement lists our name instead of the actual project name because we are the charity), most donors will revoke the dispute which resolves the situation. If a donor does not withdraw the dispute, then it goes badly for the sponsored project. It rarely ever happens, but in the case that is does, the donation amount will immediately be reduced from the sponsored fund and we will also deduct any additional fees we incur from the credit card merchant company we use to process online donations. When this happens, we always contact the project to alert them to the situation.
