What happens if a dispute arises between me and a Fellowtravellers transport provider?
Because Fellowtravellers’ transport providers will in most instances be small local businesses with reputations to safeguard and a genuine commitment to providing a quality service, we anticipate that disputes will be rare. Where disputes do arise we would expect that they will be resolved by travellers simply declining to renew contracts. However, if you have a serious complaint to make about a transport provider, we may, in rare circumstances, support a user with legal action and, if appropriate, suspend a transport provider from providing Fellowtravellers’ services.
