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What happens if a disc is lost in the mail?

April 26, 2017Disc happens Lost mail

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What happens if a disc is lost in the mail?

1 Answer

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We are aware that a disc may occasionally be lost during the shipping process through no fault of the customer. Therefore, we will not charge you and you will be sent a replacement movie. However, if it becomes obvious that the postal service in your area is excessively unreliable, we may have to cancel your subscription. If you think a disc has been delayed or lost in the mail for more then 4 business days, please go to Report a Problem.