What happens if a decision is made on a claim which is subsequently appealed? Will the subsequent revision count towards the indictor?
A. No. Revisions do not count towards the indicator. Q. A claim received on 1 April was decided (with a start date of a 4 April) on 14 April, (processing time 14 days) following a decision on 30 May to accept a backdated claim the case is revised to show date of claim as 6 January. Should the claim be counted again for the performance indicator? A. The right time performance indicator measures the time from the day that the claim is first received at the designated office (unless it is an advance claim) until the day that a full decision is made. Any subsequent decisions resulting from appeals, backdating reconstruction or revision should not be counted again towards the performance indicator. Although a claim for backdating is considered separately from the main claim, it is not counted separately for the purpose of the right time performance indicator. Q. Where a claim is accepted and logged up to 13 weeks (17 weeks for pensioners) before the tenancy actually commences, is the calcul
