What happens if a customers email addresses changes?
Just like the situation if bank accounts change, customers can go to their profile page through the EBPS web site and provide the new email address. Customer records will be updated. What happens if a customer forgets their User ID? If a customer forgets his/her user ID, they will have to contact us. After the customer identity has been verified, a Client Services Representative will provide you with your ID. What happens if a customer forgets his/her password? For security purposes, customers will be asked a series of questions to verify identity. Once identity has been verified, a temporary password will be sent to the primary email account on file. This password is only good for one use and must be changed once the customer enters the EBPS secure web site. If there are any difficulties using the online help, customers can contact EBPS by phone at (888) 687-2705. After identity has been verified, customers can reset their password to allow access to their account. What happens if a b
